Effective as of 01.04.2024

Mouldshop A/S is committed to protecting and respecting the personal data we collect in connection with you as a customer.

What data is collected
To ensure compliance with obligations under Danish data protection laws as well as the European Parliament and Council Regulation (EU) 2016/679 on data protection, we hereby inform you about which data is stored in our CRM system (Customer Relationship Management system) according to Article 13 of the Data Protection Act.

The registered data includes:

• Company name

• Company address and place of work

• Contact information (email)

• Contact history

• Contract history

This information is collected to ensure transparency and to provide an overview of your transactions with our products. The purpose of collecting your data is to maintain high service standards, ensure good communication from us as a supplier of tools, and most importantly, to secure relevant contact details in case of warranty claims.

Your personal information is treated confidentially by us and shared only when strictly necessary. It is essential that you are familiar with our terms and conditions to understand how we handle your data.

By purchasing products or using services, as well as browsing our website, you consent to the collection of your personal data and accept the applicable terms. Continued use after updates to these terms also constitutes acceptance of those changes.

As the data controller, Mouldshop A/S ensures that your data is handled in accordance with the law. If you have questions, you can always contact us at:

Mouldshop A/S
CVR no.: 20 64 90 03
Baltorpbakken 10, 2750 Ballerup
Phone: +45 70208484
Email: sales@mouldshop.dk

Purpose of data collection
Your personal data will not be used for profiling or sending marketing material without prior written consent.

Your data is used to process your orders, improve your user experience on our website, and to inform you about our latest products and offers.

We collect your data when you:

• Purchase goods online or browse our website

• Order a catalog or subscribe to our VIP Club newsletter

• Create and use your VIP Club membership

• Create and use your Mouldshop profile

• Use or interact with our services

• Participate in campaigns, competitions, or surveys

Storage and security
Your personal data is securely stored in our CRM system for as long as it is relevant to our cooperation. We delete your contact information if it has not been active for 5 years unless it must be retained to comply with warranty obligations, purchase agreements, or other relevant contractual matters. Protecting your data is a priority, and we take all necessary measures to safeguard your information from unauthorized access or misuse.

Third-party sharing
Your personal data is shared only when necessary. We do not disclose your information to third parties without your consent, unless essential to complete a transaction or comply with the law. Our carefully selected partners, who assist with delivery or updates, may receive relevant information. In some cases, when we cooperate with third parties, we may also receive your data from them. We verify and update your information for accuracy and security and impose strict requirements on our partners to protect your data.

Your rights
As a customer of Mouldshop, you have the right to request access to the personal data we have registered about you. You can see where the data originates and how it is used. You also have the right to have incorrect or irrelevant data corrected, updated, or deleted. We store your information in accordance with applicable legislation, and you will be informed of any data disclosure. It is important that you keep us updated about any changes to your information. You have the right to object to the processing of your data.

Regarding the registration of your information and contact history, you have the following rights:

• Right to access the information registered about you, according to Article 15 of the Regulation

• Right to rectify or delete information, according to Articles 16 and 17 of the Regulation

• Right to object to our processing of your information, according to Article 21 of the Regulation

Delete your data
If you wish to have your data deleted, you can do so by sending an email to: dataprotection.dk@mouldshop.dk or by filling out the form here [link].

Consent
When you accept cookies via the cookie banner on our website, you give consent to the collection of your data. Besides this consent, your continued use of our services, such as completing purchases or subscribing to our newsletter, may also be considered acceptance of our data processing practices. Read more about the terms and conditions for the newsletter and VIP Club.

Cookies
A cookie is a small text file stored on your device when you visit a website. This file helps make your experience on the website more personal and efficient. You can read more about which cookies we use, the purpose of collecting them, and how to delete or reject them in our cookie policy here [link].

Contact information
Any questions regarding this statement or other questions about the Mouldshop Group’s handling of personal data can be addressed to the GDPR officer via email:

dataprotection.dk@mouldshop.dk

With changes in the rapid development of information technology, it may be necessary to update our privacy policy. Mouldshop reserves the right to make such changes. Should changes occur, we will update the date at the top of this document and inform you of significant changes via our website.